You’ll own relationships with our restaurant partners, making sure they get real value from Loyalist and stay with us for the long haul. You’ll onboard new customers, solve day-to-day challenges, grow accounts, and bring insights back to our product team to keep improving the platform.

This role blends support, consulting, data, marketing, and project management. We're looking for someone scrappy, curious, and excited to roll up their sleeves to help restaurants succeed.

What you will do

• Serve as the main point of contact for a group of restaurant partners
• Build relationships with operators and decision makers
• Train restaurant teams on setup, automations, tagging, and more
• Identify and pursue expansion opportunities
• Solve support issues and operational blockers, from POS integrations to data mismatches
• Use data and best practices to answer questions like:
  • “How do I increase repeat visits?”
  • “How do I boost my Google reviews?”
• Analyze guest and sales data to uncover insights like:
  • “Who are my top 100 spenders?”
  • “Who should I invite to my next event?”
• Package insights into clear, actionable recaps
• Collaborate with product, engineering, and product to improve the platform and share customer stories
• Respond to partner questions and resolve issues quickly to deliver an exceptional experience
• Stay on top of industry trends and emerging restaurant tech

What you’ll bring

• 3+ years in tech, consulting, customer success, or account/project management
• Strong relationship skills; you’re comfortable working with everyone from a GM to a Director of Ops to a CMO
• Ability to translate technical concepts into restaurant-friendly language