This guide walks your team through responding to guest reviews in Loyalist — from accessing the platform to sending polished, on-brand replies.

1. Accessing Loyalist

• Log in at loyalist.com on desktop (recommended) or via the iOS mobile app
• The desktop version is recommended for review management — the mobile app is a simplified view best reserved for quick individual replies

💡 Need access? Email [email protected] and [email protected]

2. Navigating to Reviews

1. Click the Reviews tab in the bottom-left of the dashboard
2. Select Overview to enter the main review view
3. Use the location dropdown at the top to select your restaurant
4. Adjust the date filter to your desired timeframe

⚠️ Loyalist always defaults to the top location in the list — always confirm you have the correct restaurant selected before responding.

3. Review Sources: What You'll See

As long as all integrations are connected, you'll see reviews from:

• Seating platforms: Resy, OpenTable, Tock, Sevenrooms
• Public platforms: Google, Yelp, TripAdvisor

If a source is missing or you'd like to add a new connection, contact [email protected].

Note on Yelp: Yelp reviews are manually uploaded into Loyalist on a recurring basis — they are not a live integration. If you notice Yelp reviews are missing or outdated, flag to your Loyalist contact.