Build relationships with guests

Welcome a first-time guest

Connect with a regular/3rd visit

Connect with a high spender

Connect after a special occasion

Connect with a wine lover

Table-touch follow-up

On notify list 5+ times

Operator-triggered Journeys

For restaurants that want more hands-on control, Loyalist lets your team trigger Journeys directly from the floor during service.

For example, you could create a 👍🏻 visit tag in your reservation system. When a GM or server applies it after a great experience, it signals the guest is likely to leave a positive review. Loyalist then automatically sends a email requesting a review the next day.

“👍🏻” visit tag for positive experiences

“Recovery” visit tag for negative experiences

“Nice to meet you” visit tag for first time meeting

“Great to see you” visit tag for meeting a guest again

Drive covers

Cancelled reservation

Bring back lapsed regular

Cross-sell regulars from one location to another

Birthday in 30 days