You’ll own relationships with our restaurant partners — making sure they get real value from Loyalist and stay with us for the long haul. You’ll guide new customers through onboarding, solve day-to-day challenges, uncover opportunities to grow accounts, and bring insights back to our product team to keep improving the platform.

What you will do

• Act as the main point of contact for a group of restaurant partners
• Build relationships with key decision makers
• Identify upsell and expansion opportunities to deepen partnerships
• Lead the onboarding and adoption process for new restaurant clients: coordinate implementation, training, best practices, and ensure a smooth hand-off from sales.
• Serve as a trusted advisor—using data to answer questions like:
  • “How do I increase repeat visits?”
  • “How do I boost my Google reviews?”
• Analyze guest and sales data to uncover insights like:
  • “Who are my top 100 spenders?”
  • “Who should I invite to my next event?”
• Train restaurant operators on Loyalist setup and best practices
• Be the “voice of the customer” to our product and engineering team by collecting feedback and sharing product ideas
• Respond to partner questions and resolve issues quickly to deliver an exceptional experience
• Stay informed about industry trends and the restaurant market to identify new opportunities and challenges

What you’ll bring

• 3+ years of experience in an operations, consulting, or account management role
• Excellent relationship-building skills with senior restaurant leaders
• Highly organized, proactive, and reliable, you follow through and keep things moving
• Comfortable working with data and dashboards; you enjoy finding patterns and insights
• A partnership mindset, you’re willing to go above and beyond to make customers love our product