Hi everyone,

Exciting news! If you have guests reaching out over WhatsApp, or if you want to meet your guests on the channel they already live in, you can now send and receive WhatsApp messages directly through the Loyalist SMS Line.

WhatsApp is the most widely used messaging app in the world, and for many restaurant guests, especially international visitors and younger diners, it is their default way of communicating. Until now, managing WhatsApp alongside your SMS and email outreach meant juggling separate tools and losing the full picture of the guest conversation. Not anymore!

Here is how it works:

• Loyalist connects your existing Loyalist phone number to WhatsApp, so there is no new number to manage.
• When you send a message to a guest, Loyalist automatically delivers it over WhatsApp if they have it, and falls back to regular SMS if they do not.
• Your team works from the same Inbox they already use, with a small WhatsApp icon next to messages so you always know which channel you are on.
• Campaigns, 1-to-1 messages, and automations are all supported by WhatsApp.

Getting set up requires creating a Facebook Business Portfolio tied to your restaurant group (if you do not have one already), creating a WhatsApp business account, and a quick connection step in Loyalist Settings. The whole process takes about 15 minutes.

WhatsApp is available as an add-on feature - if you are interested in enabling it, just reply here and we will walk you through it!

Cheers,

Maggie Tang

Founder & CEO | Magic + Loyalist